As a valued customer, we want to share our efforts related to COVID-19 (coronavirus) as concerns continue to rise. With the nation facing uncertain times as it tackles COVID-19, we would like to provide some certainty as we continue to work hard to deliver business continuity while closely monitoring real-time developments of the disease. You can be certain of the following two things:
• Our top priority is the safety of all our employees!
We are looking to experts such as the Centers for Disease Control (CDC) and the World Health Organization (WHO) for guidance and have taken appropriate action to ensure the well-being of our team and their families. We have had internal communication informing our staff of proper practices to prevent the spread of disease and are requiring any employee not feeling well to stay home. We have restricted employee travel and limited visitors to our facility. We have also invested in making sure our team has the proper resources available if they need to work from home.
• We are fully operational and committed to providing top service!
Our team is available through normal communication methods of phone and email. In addition, our business hours and fulfillment lead times have not changed. We are aware of the delayed freight transit times and have done our best to ship orders out same day, if possible, to shorten the prolonged transit times. Our dedicated team members that are unable to work in the office have committed to working from home to ensure the same level of quality service and support you have grown to expect from our company.
Our hearts go out to those dealing with the impact caused by COVID-19. As we continue to navigate this uncharted terrain along with the rest of the world, we will do our part in keeping our community safe and making sure our team keeps this as their top priority. We will continue to monitor the impact of COVID-19 on the industry and proactively communicate any changes that occur during this critical time. We look forward to being able to return to normal as soon as possible, but until then, we want you to be confident in our ability to provide the service you need to make it through these difficult times. As always, we are grateful for your business and we hope that together we can keep moving forward and show support for one another.
Thank you for reading this message.
Vice President of Operations